Shipping policy

Shipping Policy

We carefully pack every order to help protect its natural crystals, decorative details, and any lighting components during transit.

Processing & Dispatch

Orders ship within 3–5 business days after purchase.

For custom designs, we will confirm the production timeline with you before work begins. Orders containing multiple items may ship together once all items are ready.

Estimated Delivery

Estimated delivery is 5–7 business days after dispatch for destinations available at checkout.

This delivery estimate does not include the 3–5 business days needed to prepare your order. Business days exclude weekends and public holidays.

Delivery times are estimates, not guarantees. Carrier disruptions or customs processing may cause delays.

Shipping Rates

Free standard shipping on orders of $79 or more after discounts.

For orders under $79, shipping charges are calculated and displayed at checkout.

Packaging & Assembly

Crystal gardens arrive unassembled. Crystals, decorative materials, and containers are packed separately to help protect them during shipping.

Arrange the pieces after delivery using the product photos as a guide, or create your own little landscape. Product photos show assembled examples.

Other products are packed according to their materials and construction. Please retain all packaging until you have inspected your order.

International Orders

Unless stated otherwise at checkout, customers are responsible for any import duties, taxes, brokerage fees, or customs charges required by their destination country.

Customs processing may extend the estimated delivery time.

Order Tracking

When tracking is available, we will email the tracking number to the address provided at checkout after dispatch.

Tracking updates may take time to appear following carrier collection.

Damage or Delivery Issues

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us through our Contact Us page within 7 days of delivery, including:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging and shipping label

If your parcel appears lost or tracking shows a delivery problem, please contact us so we can help investigate with the carrier.