Refunds & Returns Policy
Refunds & Returns Policy
We offer a 30-day return window for eligible ready-made items. You have 30 days after delivery to request a return.
Eligible Returns
To be eligible, an item must be unused, undamaged, and returned in its original packaging with proof of purchase. Because natural crystals vary in color, formation, texture, and inclusions, these natural differences are not considered defects.
Custom and Personalized Work
Custom, commissioned, and personalized pieces are made specifically for you and are final sale once production has begun, except when an item arrives damaged, defective, or incorrect. Please contact us as soon as possible if you need to change or cancel a commission before production begins.
How to Start a Return
Submit your request through our Contact Us page with your order number and reason for return. If accepted, we will provide return instructions. Items sent back without prior approval will not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
- Please use a trackable shipping service and protective packaging. We are not responsible for returns lost or damaged in transit.
Refunds
We will inspect the returned item and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow 5–10 business days for your payment provider to process the refund. Original shipping charges are non-refundable unless required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. Contact us within 7 days with your order number and clear photos of the item and packaging. We will review the issue and offer an appropriate replacement, repair, or refund when applicable.
Non-Returnable Items
- Custom, commissioned, or personalized pieces once production has begun
- Items marked Final Sale
- Gift cards
Legal Rights
This policy does not limit any rights you may have under applicable consumer-protection law.